From the day the customer receives the goods (subject to the date of receipt), we will provide you with the service of “return and exchange within 7 days”. If we are notified more than 7 days later, or if the item has been cleared, lost in packaging or damaged, the return or exchange will not be processed. The customer may exchange the purchased goods for any reason within 7 days from the date of receipt. Please be sure to bring the invoice and the product with you when returning, otherwise we will not be able to process the return or exchange for you.
For the application of unconditional return and exchange, please confirm that the return and exchange of the product does not affect the secondary sale, and ensure that the outer packaging of the product is intact. For any reason or without qualification, we mean:
• the colour, pattern, model and material of the goods do not correspond to those described on the Website.
• Incorrect size or inappropriate size
• Defects and quality problems(only for defective product returns / Refund process. There are other restrictions) • Discrepancies in the delivery content of the order Reasons why we cannot return or exchange goods We cannot assist in returning or replacing goods if:
• Used or cracked due to external hard objects or internal wear
• The appearance of the product is not clean
• The product is not sold in this online store
• There is no original individual packaging return and exchange processIf your order needs to be returned or exchanged, please ensure that the order meets the return and exchange standardsYou can proceed as follows:
• You will receive a confirmation email for the return and exchange application, please print and pack
the returned goods with the relevant return,
The returned goods and invoices are well processed and packaged,
and then sent back to our address / brought back to our store in person
• All freight customers need to arrange and bear by themselves”
• We will inspect the goods you returned after receiving them, and arrange shipment as soon as possible after confirming that they are correct
• If it is confirmed that the goods have been damaged after inspection, we will return the goods in the form of collect/self-pickup (please read the reason why the goods cannot be returned or exchanged)
The company reserves the final decision to replace the products.
The refund method is as follows:
If your payment method is online payment by credit card, we will generally refund your payment to the credit card account you used to pay within 3-7 working days after receiving your returned product and the refund data is complete.
If your payment is made in cash (only for orders delivered to Hong Kong), if the goods need to be refunded, you must provide your local personal bank account and name so that we can refund the payment to you in a timely manner.
Once your refund account data is complete, we will import it directly to you, and we will refund you within 7 working days. When the refund is completed, we will also send you a refund completion notification letter. For details, our customer service staff will contact you to assist in handling the matter..